For customers
Managing your website
There is no login and no dashboard. Everything below is done by replying to any email from us, from the address we have on file or another address at your business’s domain — that check is what stops anyone else changing your site. Replies are handled by our automated system; anything it can’t do, it says so.
- See your invoices, or update the card
- Reply to any email from us and ask for the billing portal. We send you a link to it; every invoice, the card and cancelling are there.Stripe also emails you a receipt for every payment.
- Change something on the site
- Reply to any email from us with what you want changed, in plain words — or use the “Request changes” button on your site.Two a month are included and up to six in a month are done at no charge. From the seventh: $25 to have it done straight away, or it goes in on the 1st. Corrections to your hours, phone or address never count.
- Fix your hours, phone number or address
- Reply and say what is wrong. These are corrections, not changes.They never count against your two a month.
- Put the site on your own domain
- Reply with the domain name. We send the two DNS records and the steps for your provider, and our system emails you when it is live.Only those two records change; your email and everything else stay as they are.
- Get a copy of your site files
- Reply and ask for your files. We build a zip and email you the link.Plain HTML, CSS, JavaScript and the images we are licensed to transfer — yours to host anywhere. They are also sent automatically when you cancel.
- Cancel
- Reply and say so; we ask for one confirming reply. You can also cancel in the billing portal — ask for a link.The site stays up to the end of the period you have paid for, then seven more days, then comes down.
- Ask for a refund
- Reply and ask for it. Asking is what makes it happen — cancelling on its own does not refund anything.The first payment, on request, within 14 days of it, once per business. A refund ends the subscription there and then: the site comes down at the end of that day and your files are emailed to you.
- Stop hearing from us entirely
- Use the unsubscribe link in any email from us.On an unpaid preview this also takes the preview down.
If you haven’t had an email from us
Use the contact form, or write to team@mail.sitegleam.com. The full rules are in our terms.