Refund policy

Refund and Dispute Policy

Overview

We strive to provide reliable website monitoring services and ensure complete customer satisfaction. This policy outlines our procedures for refunds and dispute resolution.

Refund Eligibility

Free Trial Period

If your subscription includes a free trial period, you can cancel at any time during this period without being charged.
No refund is necessary for free trial cancellations as no payment is collected during this period.

Paid Subscriptions

We offer a 7-day money-back guarantee for all new paid subscriptions.
To be eligible for a refund, you must submit your request within 7 days of your initial purchase.
Refund requests must be submitted through our support system with your account details and reason for cancellation.

Pro-rated Refunds

For annual subscriptions cancelled after the 7-day period, we may offer pro-rated refunds at our discretion.
Monthly subscriptions cancelled mid-cycle are not eligible for partial refunds but will remain active until the end of the current billing period.

Non-refundable Circumstances

Refunds will not be issued if:

The 7-day refund period has expired
Service disruption was due to circumstances beyond our control (force majeure)
Account was suspended due to violation of our Terms of Service
Usage has exceeded fair use limits or API rate limits

Dispute Resolution Process

Submit a detailed description of your dispute through our support system
Include relevant account information and any supporting documentation
Our support team will acknowledge your dispute within 2 business days
We will investigate and respond with a resolution within 5 business days

Payment Disputes and Chargebacks

We encourage customers to contact our support team before initiating a chargeback

If a chargeback is filed without prior communication, we reserve the right to:

Suspend service immediately
Decline future service
Pursue recovery of any associated fees
Report the incident to credit authorities

Contact Information

For refund requests or disputes, please contact our support team using the contact form on the website.

Policy Updates

We reserve the right to modify this refund policy at any time. Users will be notified of any changes via email and/or service announcements.